Privacy Policy

Welcome to Flymus! This Privacy Statement, together with our Cookie Policy and Terms and Conditions, explains how Flymus Travel Technology LLC (“Flymus,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information relating to you. This Privacy Statement applies to all Flymus websites (including affiliated sites), mobile applications, and related services operated by us (collectively, the “Services”).
We recognize that sharing personal information online requires trust. Protecting your data and safeguarding your privacy is one of our top priorities. Before providing us with your information, please take a moment to read this Privacy Statement carefully.

About This Privacy Statement and Flymus

This Privacy Statement applies to information that identifies you as an individual and is collected by Flymus or our mobile applications. It does not apply to anonymous or aggregated data that cannot reasonably be used to identify you.
Our Services may contain links to third-party websites. Flymus is not responsible for the privacy practices or content of third-party sites, and we encourage you to review their policies before providing personal information.
Flymus Travel Technology LLC is a U.S.-registered company, operating as a global travel technology and booking platform.

When Does This Privacy Statement Apply?

his Privacy Statement applies whenever you use our Services — whether by browsing our website, creating an account, making a booking, or contacting customer support.

Personal Information We Collect

Flymus collects personal information in accordance with applicable laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and similar regulations. Examples include:

Identifiers

• Name, email address, phone number, postal address.
• Passport or ID details when required for travel bookings.
• Account login credentials.

Financial & Transaction Information

• Payment card details (processed securely by third-party providers).
• Billing addresses, invoices, and transaction records.

Travel Details

• Flight, hotel, car rental, or activity booking information.
• Frequent traveler numbers, guest names, and special requests (e.g., dietary or accessibility needs).

Device & Network Information

• IP address, browser type, operating system, app version
• Device identifiers (IMEI, IDFA, or similar).
• Usage data such as searches, pages viewed, and interaction with our Services.

Location Data

• Geolocation data when device location is enabled.
• Address or region data you provide.

Audio & Communications

• Call recordings when you contact our customer support team.
• Metadata such as call duration, time, and origin.

Preferences

• Language, region, currency, and user settings.
• Content you upload or share (e.g., reviews, feedback, or photos).

How We Collect Information

We collect personal information in three primary ways:

Directly from You

• When you create a Flymus account.
• When you book or pay for flights, hotels, or other services.
• When you contact customer service or participate in promotions.
• When you provide details about other travelers. (You are responsible for ensuring they are aware of and consent to such sharing.)

Automatically

• Through cookies, web beacons, app analytics, and similar technologies.
• Device location services if enabled.

From Third Parties

• Travel suppliers (e.g., airlines, hotels, and partners).
• Affiliates and business partners through whom you access Flymus.
• Social media accounts (when you choose to log in via those services).

How We Use Your Information

Flymus uses personal information to:

Fulfill Contracts

• Process and confirm bookings.
• Provide travel services and related customer support.
• Handle insurance claims, refunds, and supplier payments.

Operate Our Business

• Manage your Flymus account.
• Respond to inquiries and support requests.
• Send booking confirmations, reminders, and updates.
• Provide marketing communications (with opt-out options).
• Improve website and app performance.
• Detect and prevent fraud or unauthorized activities.
• Conduct surveys, reviews, and market research.

Legal and Compliance Purposes

• Respond to lawful requests by authorities.
• Enforce Flymus’s Terms & Conditions.
• Handle disputes, investigations, and regulatory obligations.

How We Share Your Information

We may share your personal data with:

Travel Providers: airlines, hotels, car rental companies, activity operators — strictly to fulfill your bookings.
Third-Party Vendors : payment processors, analytics providers, customer support partners, marketing platforms.
Business Partners: when offering joint services or promotions.
Affiliates: within the Flymus group of companies to deliver travel services worldwide.
Financial Institutions: for payment processing, refunds, and fraud prevention.
Legal Authorities: when required by law, or to protect rights, property, or safety.
We do not sell personal information to third parties for profit.

Your Privacy Rights

Depending on your jurisdiction, you may have rights such as:

• Requesting access to the data we hold about you.
• Correcting or deleting personal information.
• Restricting or objecting to data processing.
• Withdrawing consent for marketing communications.
• Requesting a copy of your data in portable format.

To exercise these rights, please contact [Insert Flymus Data Protection Email].

Updates to This Privacy Statement

Flymus may update this Privacy Statement as needed. Updates will be posted on our website with the revised “Last Updated” date. Continued use of our Services after changes indicates acceptance of the revised policy.

Children’s Privacy

Flymus services are not directed to individuals under 16. We do not knowingly collect information from children.

Cookie Policy

Flymus uses cookies and similar technologies to:

• Enable secure logins and bookings (essential cookies).
• Remember preferences such as language, region, and currency (functionality cookies).
• Analyze traffic and improve our platform (analytics cookies).
• Show relevant ads and offers (advertising cookies).

You can manage cookie settings in your browser. Disabling cookies may affect site functionality.